EVERYTHING YOU NEED TO KNOW ABOUT THE
RE-OPENING AT ROCHESTER HEALTH CLUB!
WHEN WILL RHC REOPEN?
We re-opened on Wednesday 2nd December! Our extended opening hours will now be 5am-10pm Weekdays and 6am-8pm Weekends.
WILL ALL FACILITIES BE OPEN?
Our Gym, Swimming Pool, Jacuzzi and Sun Bed will reopen. Following Government guidelines and due to being in tier 3 the Sauna’s and Steam Rooms will remain closed and group exercise classes will not be allowed to run. At this time children’s swim at the weekend will be postponed until further notice.
WHAT HAS BEEN DONE SINCE THE COMPULSORY CLOSURE?
We have been working extremely hard throughout the compulsive closure to ensure that RHC offers the safest environment for our staff and members. We have carried out an extensive deep clean and will continue the highest standards of cleanliness once reopen with increased sanitising, both by hand and with an on-site fogging machine. Our Gym equipment has been re-spaced to allow for social distancing and numerous hand-sanitising stations have been installed. The new gym layout hosts a one-way system to eliminate unnecessary contact and PPE sneeze guards have been erected at our reception area. At RHC we host a fresh air Air-Conditioning system, which carries out a continuous air change and is the only ventilation system approved by the UK Government.
Along with COVID Prevention preparation we have also spent the time improving our current offering by giving the Gym a brand new look, fully renovating the Ladies showers and changing facilities and installing a brand new coffee/shake bar and lounge.
HOW DO I RESTART MY MEMBERSHIP?
Any Members that needed/wished to cancel their monthly standing order during the compulsive closure can pop in to re-start their membership. Any monthly fee payments made since the 15th March 2020 will be noted as credit for the member to use and any members who cancelled their membership as of March 2020 will have no fee to re-join.
I PAID MY STANDING ORDER DURING LOCKDOWN ONE COMPULSORY CLOSURE, WHEN WILL I RECEIVE MY CREDIT & FREE MONTH?
For those who continued their Gym membership payments during the compulsive closure, your membership is live and can be used without any need to re-register. The months you are owed will be credited back to you at your annual membership date (The date you originally joined). A message will be added to your membership with further instructions at this time.
WILL I NEED TO BOOK TO ATTEND THE GYM?
It will not be necessary to book to attend the Gym. We do however ask members to be mindful of our peak hours (5-8pm Weekdays) and avoid training at these hours when possible. We will now be open from 5am Weekdays.
WILL I NEED TO BOOK TO ATTEND CLASSES OR SWIMMING?
Yes! It will be necessary to book to attend classes and the swimming pool, as these areas will need to host lower attendance in order to comply with social distancing. This can be done the day before you wish to attend and by calling the main reception number of 01634 400003. Access to the Swimming Pool will be for one hour and Classes and Swimming can only be booked at earliest the day before. Don't forget! Classes cannot run in tier 3.
WILL THE CHANGING FACILITIES & SHOWERS BE OPEN?
Following Government guidelines it is advised that members should arrive ready for their workout and avoid using the changing facilities and showers whenever possible. With this in mind our changing rooms and shower facilities will be open to members that need to use them.
We will no longer be able to hold personal belongings such as car keys at reception and therefore it is highly recommended that members use the lockers provided. Don’t forget your padlock for the male lockers and one pound coin for the ladies! Any lost property will be held for one day before being disposed of.
AM I REQUIRED TO SANTITISE EQUIPMENT?
All members MUST collect a bottle of surface sanitiser & J-Cloth from reception upon arrival to sanitise equipment before & after use. This bottle should be carried on your persons throughout your visit to avoid any double handling of the surface sanitiser bottles. When leaving, your bottle should be returned to reception and Cloth disposed of in the bin near by. Your bottle will then be sanitised by a member of staff and redistributed with a new Cloth. Failure to comply with this rule may result in your membership being suspended.
ARE THERE ANY OTHER REQUIREMENTS?
We would like to remind our members that should they be feeling unwell or be showing any symptoms of Corona Virus that they should stay at home! Members are encouraged to regularly wash and sanitise their hands while onsite. You will find hand-sanitising stations in main contact areas throughout the full facility. All gym equipment has been re-spaced to allow for social distancing. We ask members to be aware of social distancing when moving through the facility, giving way to members at pinch points and obeying the Gym floor one way system to eliminate contact.
HOW LONG CAN I STAY AT THE GYM?
Although you will not have to book to attend the Gym, we do ask our members to be mindful of others and complete your workout in a timely manor.
SHOULD I WEAR PPE WHEN WORKING OUT?
Your PPE is personal preference. Wearing a face covering is optional and not required by law.
CAN I TAKE BAGS ONTO THE GYM FLOOR?
Bags are NOT permitted on the Gym floor. This includes all bag types including Hand Bag, Boxing, Holdall or Wash Bags. Please use the lockers provided and ensure to sanitise these before and after use. Don’t forget your padlock for the male lockers and one pound coin for the ladies!
CAN I STILL BOOK MY FREE 1-2-1 PERSONAL TRAINING PROGRAM EVERY SIX-WEEK?
Yes! Our instructors will offer to wear a face mask during this time as extra precaution. During Tier 3 when group classes cannot run, members will also be able to book in for a 20 minute 1-2-1 kettlebell workout (limited to once a week maximum).
CAN NON-MEMBERS STILL ATTEND CLASSES OR ACCESS THE GYM ON A DAY FEE?
Due to class & swim limits, at this time RHC will be strictly a members only club. This means only members can book to attend classes and access the facilities until further notice.
WILL STAFF BE ABLE TO FILL MY WATER BOTTLE?
To avoid double handling of water bottles we will no longer be able to refill your water bottles at reception. Please arrive prepared for your workout with enough water or purchase a bottle from reception.
WHAT ABOUT CHILDREN'S SWIM?
At this time we will not be hosting children's swim. We will look to re-introduce this as soon as possible.
HOW CAN I MAKE PAYMENTS?
We now accept Cash, Card Payment, Contactless Card Payment, Android Payment and Apple Pay. Where possible please always opt for contactless payment.